WORLDWIDE SERVICE PROVISION

Today the requirements of railway industry customers go well beyond the conventional framework of the supply of equipment or turnkey projects, even if they are at the most favourable price.

Essential issues such as reliability, availability, maintainability, safety and continuous reduction of operating costs must have pertinent solutions. In a word, the control of LCC makes the difference and Faiveley is fully committed to this approach.

A growing number of our customers also want to outsource services. Here again, Faiveley provides an inclusive solution human resources and equipment resources worldwide.

Faiveley Customer Services provides rolling stock operators or owners its technical know-how, its knowledge of particular constraints and the trust that its teams have been able to build up in railway circles.

Belonging to a dedicated and thus highly-reactive organization, the men and women of Faiveley are capable of exploiting the synergies between Faiveley products and/or those of other companies to serve you in compliance with QCD principles.

Faiveley products are sometimes difficult to install and require the presence of qualified technicians so that our customers can obtain the best performance from them, for example in terms of availability.

The Faiveley Customer Services teams, through our networks of subsidiaries and partners, provide this service which, combined with advanced logistics management, gives the customer local flexibility and effectiveness in its operational management.

More than 80 years of experience in the railway industry have certainly taught us to be modest, but reassure us in our certainty that we can advise our customers in areas including training, expert assessment and technology transfer.

Faiveley Customer Services handles conventional services including spare parts management, repairs and warranty extension.